Delivery Options
FREE shipping on handsfree kits
Shipping is FREE if you purchase a hands free car kit with an installation package. All other products will have below tariff applied .
Royal Mail First Class Recorded Delivery (UK) – from £2.95 per order
Safe & secure shipping. Usually 1-2 working days
Royal Mail Special Delivery (UK) – £5.95 per order
Guaranteed next working day by 1pm If ordered before 2pm Mon-Fri
First Class International Post (EU) – from £5.95 per order
Usually takes 2-5 working days, although varies on customer’s local postal service.
Return policy
If you in any doubt about the suitability of the product for your vehicle, please just ask us, we will only be too happy to assist you. Feel free to contact us via email before making a purchase so that we can advise you on the correct product for your needs.
Return policy details: If you wish to return a product purchased from us, you may do so within 7 days of receiving the product. Please include the order number to enable us to trace the item. We will refund the price of the product.
Products returned must be in unopened original packaging with no damage to the boxes or equipment. Items returned that have been opened, with any damage to internal packaging/wrapping will be subject to a minimum 15% handling charge. Items returned that have been tested, trailed, or used will be subject to a minimum 25% handling charge. Any items returned with packing missing/damaged or any other contents, such as looms, remote controls, instruction manuals will also be charged to the customer.
Please be aware that it is your responsibility to ensure the security and integrity of all packages/items you send back to us. If items are lost/damaged during transit you will be liable for all costs incurred. For this reason, we strongly suggest you ship via a traceable method and pack all items securely.
Car Kit Installation Terms & Conditions
Cancellations
In the event that an appointment needs to be cancelled (rescheduled) we require minimum 48 hours notice (Mon – Fri) excluding bank holidays. If this is not given then a cancellation fee of £39 inc VAT will be charged. If we are given incorrect details for a booking, and we are unable to locate the address, then a cancellation fee may be charged. If you wish to change the installation address we require minimum 48 hours notice (Mon – Fri) excluding bank holidays. If this is not given then a cancellation fee will be charged. If the equipment is not on site when we arrive, and we have not been informed of the non arrival/misplacement or any other reason for this then a cancellation fee will be charged. If an installation is cancelled and the customer requires a refund, then the delivery charge is not refunded. All parts are to be returned by the customer via an insured delivery method. Car specific parts may not be able to be refunded in full. If the parts do not arrive in 7 working days then we reserve to charge for the parts. If an installation engineer is left waiting on arrival, then he may need to automatically leave to ensure all other customers appointments are not affected. Our installer will allow 20 minutes for the customer and equipment to be made available. If this happens then a call out fee will be charged. Our cancellation/call out fee/service call fee is set at £39 inc VAT.
